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My Homecare Brochure
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01892 653326
info@myhomecare-crowborough.co.uk
 
Your Support Plan
Your Support Plan
Contact Your Local Office

Home Based Care providers

across Crowborough

Domiciliary Care
In & Out Home Assistance
Cleaning & Domestic Care
Live In Care
Palliative Care

Home Care Services

Our services are a real alternative to residential care and include overnight and
live-in care in the Crowborough area.

Maintaining Your Independence
With A Tailored Care Package

Specialist Care Services now available in the Crowborough area
Dementia & Mental Health Sufferers.
Elderly with reduced physical capabilities.
Adults with physical & learning disabilities.

If you would like more information Download a service pack Contact Your Local Office

Home Care Services

Our services are a real alternative to residential care and include overnight and live-in care in the Crowborough area.

About My Homecare

Our mission is to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Hello and welcome to the My Homecare Crowborough website. This office is part of the My Homecare family that has over 15 year’s experience in providing care in the community to a wide variety of vulnerable people and those in need. We currently cover the areas of Crowborough, Uckfield, Heathfiled and Hartfield as well as many surrounding areas.

Our service Director, Danny Sampson, Has a background in mental health with many years of experience of supporting those with mental health difficulties in hospitals and in the community for both the NHS and various charities in Sussex, Surrey and London.

We are proud to be part of the My Homecare franchise that is ever growing and spreading fast across the UK. As a franchise, we not only have a very good management team with many years’ experience in both the NHS and privately run care and support services, but we also come with help, support and assistance from a much larger network. This means that as a service we can say with confidence that we offer nothing but high quality support and services.

As a company, we are based in the north of East Sussex and High Wield area. Currently we offer a wide range of care services that consist of domestic support and befriending services, right the way through to personal care and 24-hour response and support. In addition to this, we also offer live in care and overnight stays for those who may need both short or long term assistance with their needs. Our aim is to aid and enable those who, either through illness, injury or difficulties, are currently having difficulty maintaining their independence and quality of life whilst continuing to live in their own homes. We do this by using a person-centred approach to care. From the start, any individual who access our services will play an active role and have their own voice in everything that we do. We work by planning care with each client that is an amalgamation of both their needs and wishes. We will never do anything that is not agreed with by any of our clients or by their families.

CALL NOW FOR FREE ASSESSMENT

My Homecare Crowborough Initial Needs Assessment :-

Our experienced Branch Managers will discuss your circumstances confidentially so they may help :-

Contact your local Crowborough branch on

01892 653326 for more details.

Find your local Crowborough branch

Services We Offer

All our care staff will carry identification badges, clearly visible for our clients. They will be dressed in appropriate uniforms and be fully informed of each and every service user’s care and support needs.

PERSONAL CARE.

Assistance with personal hygiene, toileting, dressing.
Assistance with bathing or showering

RESPITE CARE

Respite care and short term contracts for
periods such as main carer holiday.

OVERNIGHT STAYS

Our staff can offer overnight stays and sleep in services on a needs basis.

LIVE IN CARE

Your own personal carer providing care 24 hours a day, living in your home

COMPANY

Befriending & Sitting Services, personally tailored for content, timings and duration.

APPOINTMENTS

We will accompany you and help with transport
to your appointments or social events.

HOUSEKEEPING

Housework, laundry, ironing, shopping, pension collection and gardening help.

PALLIATIVE CARE

Palliative care and care of the dying

Care Support Plans

Our care and support plans are your care and support plans, developed between our care managers and yourself (or your relatives). They are designed around your specific needs and what you expect to achieve with our help.

Our care and support plans are about enabling people to live as independently as possible and promoting dignity and respect for all.  All aspects of the assistance we give must be approved by you.

Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans basically explain routine tasks to be undertaken by carers, at the specific times agreed.

Information will be left at your address for both you and your carer, and this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.

The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client.  Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.

Regular reviews of care and support we provide start from day one and will continue throughout your time with My Homecare.  We expect to complete a formal face to face review every 3 month as well as making regular telephone quality checks. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.

A copy of our Review Policy detailing how and when we will review your care is available from the office.

If you are not fully satisfied with your carer, we encourage you to inform us through our quality assurance program and complaints policy. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.

If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate. Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.

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Our mission is to meet the needs of people of any age, who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Most people prefer to remain in the privacy and comfort of their own home, but with  a level of support of assistance from a carer to help them maintain their independence.

The staff at My Homecare really take the time to get to know me. The carers offer a very professional, friendly and personal service, putting you at ease straight away.

The Process

Following your initial contact our regional care manager will make an appointment to visit your home if you wish, within 72 hours, to address any questions or concerns you may have.

This is a FREE, NO OBLIGATION process designed to assess your or your loved ones needs.

As an experienced qualified manager they will discuss how a Care Support Plan with My Homecare may help. This normally takes around 2 hours. You will receive all the information you need helping you to make an informed choice about your preferred interventions and care services.

Contact us now on 01892 65 33 26 or complete the form below.
Let us start by helping YOU.

01892 653326 / 03300 415 485

We genuinely 'care' about our clients.

Our local branches are either registered or working their way towards registration with the appropriate governing body.
Care Quality Commission
The Care Quality Commission in England
UK Home Care Association
UK Home Care Association

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My Homecare

My Homecare Crowborough Ltd.

3 Lexden Lodge

Crowborough Hill

Crowborough, East Sussex,

TN6 2EG